Responsible Gambling Tools at FastPay Casino
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Deposit, loss and wager limits are requested through 24/7 live chat or email. A session limit is set in minutes and takes effect instantly, with automatic logout when the selected time ends.
Responsible gambling at FastPay Casino includes monetary limits, a temporary cooling-off period and self-exclusion. Cooling-off prevents deposits and play, while self-exclusion also blocks account access, document uploads and withdrawals.
Defined limits reset at the exact time they were applied, not at midnight. Removing a limit requires 24 hours, and an account closed indefinitely can only be reopened after seven days.
Set a Limit Through Support
Deposit limits at FastPay Casino are requested through the live chat button in the bottom-right corner or by emailing [email protected]. Support is available 24/7, and the selected limit is applied immediately upon request.
Deposit, Loss or Wager Control
Choose the control that matches the amount you want to manage, then state the period when contacting support.
- A deposit limit controls how much can be deposited each day, week or month.
- A loss limit restricts the amount that can be lost over a daily, weekly or monthly period.
- A wager limit controls the amount that can be wagered each day, week or month.
Session Time Control
A session limit manages time rather than money. Request the duration in minutes, and the restriction starts immediately.
- Specify the number of minutes for the session.
- Wait for support to apply the setting immediately.
- When the period expires, the account is logged out automatically.
How Each Limit Works
Deposit, loss and wager limits keep the account available while controlling a chosen amount. Cooling-off and self-exclusion work differently because they restrict activity or access for a selected period.
| Control | What It Limits | Practical Effect |
|---|---|---|
| Deposit limit | Deposits per day, week or month | Restricts the amount added to the account |
| Loss limit | Losses per day, week or month | Limits gameplay after the selected loss amount is reached |
| Wager limit | Wagers per day, week or month | Controls the amount that can be wagered |
| Session limit | Time in minutes | Logs the account out when the session ends |
| Cooling-off | Deposits and play | Suspends deposits and play and removes advertising offers |
| Self-exclusion | Account access and activity | Blocks access, document uploads, withdrawals and promotional email |
Cooling-off and self-exclusion are access-related restrictions, not ordinary spending thresholds. The selected period should therefore match whether you need controlled activity or a complete account block.
Cooling-Off and Self-Exclusion Periods
Cooling-off at FastPay Casino is a temporary break with six available periods: 1 day, 3 days, 1 week, 1 month, 3 months or 6 months. During the selected period, deposits and play are unavailable, and the account is excluded from advertising offers.
Self-exclusion at FastPay Casino is broader than a temporary break. The available periods are 24 hours, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years or permanent.
- Cooling-off prevents deposits and play for the chosen period.
- Self-exclusion prevents account access, document uploads, withdrawals and promotional email.
Request either option through 24/7 live chat or email, stating the exact period you want applied. Permanent self-exclusion should not be confused with indefinite account closure, which has a separate reopening rule.
Timing, Removal and Reopening Rules
A limit resets at the exact time it was applied. For example, a daily limit set at 10 AM resets at 10 AM on the following day, rather than at midnight.
- Removing a limit is not immediate: 24 hours must pass after the request.
- The 24-hour removal delay applies to limits set for a defined period.
- An account closed indefinitely can only be reopened seven days after the closure request.
- Creating another account during the waiting period is against the rules.
If a setting appears not to have reset, first compare the current time with the time of application. If a removal request or reopening request has passed its required waiting period without being reflected, contact support with the account email and request time.
Account Closure and Related Accounts
Closure at FastPay Casino can cover Fastpay, Casino4u and Cobber at the same time when the request specifies the connected email address. Personal data is retained for 5 years after closure under the Privacy Policy, so closing an account does not mean immediate deletion of all records.
- Contact support through live chat or email from the account email address.
- State whether the request concerns Fastpay only or Fastpay, Casino4u and Cobber.
- Understand that an indefinitely closed account has a seven-day reopening wait.
- Do not create a new account after closure, as this is against the rules.
For the broader account restrictions, including duplicate-account and access rules, consult our account rules and terms before creating another account.
Where to Get Help with a Limit
Live chat is available 24/7 through the button in the bottom-right corner of every page, and [email protected] is also monitored 24/7. Live chat support is available in 6 languages.
If the requested control is not reflected, contact support through the 24/7 live chat or by email and include the account email, control type, requested period and time of the original request.
- Name the limit, cooling-off period, self-exclusion or closure request.
- State the selected period and the account email.
- Include the time when the request was sent.
Related Account Rules
One account per person is enforced. Duplicate-account signals can include the same physical address, static IP address, device or payment system, and the result can be blocked accounts with suspended payouts.
- Do not create a second account for yourself.
- Do not share your account, password or identity with another person.
- If people share a household or device, contact support before another account is created.
Account sharing is prohibited, and the account holder remains responsible for activity carried out by a third party. These restrictions apply separately from deposit, loss, wager and session limits.
Next Steps for Account Control
Choose the control that matches the situation, then contact support with the account email and requested period. Limits are applied immediately when requested, but removal and reopening still follow their stated waiting periods.
- Use a deposit, loss or wager limit when you need to control a monetary amount.
- Use a session limit when the relevant restriction is time in minutes.
- Choose cooling-off when deposits and play should stop temporarily.
- Choose self-exclusion when account access, document uploads and withdrawals should be blocked.
- Keep the request time and support confirmation for your records.
FAQ
What Responsible Gambling Tools Does FastPay Casino Offer?
The available tools are deposit, loss, wager and session limits, plus cooling-off and self-exclusion. Deposit, loss and wager limits use daily, weekly or monthly periods, while a session limit is measured in minutes.
How Do I Set a Deposit Limit at FastPay Casino?
Contact 24/7 live chat through the bottom-right button or email [email protected]. State that you want a deposit limit and specify whether it should apply daily, weekly or monthly.
What Is a Cooling-Off Period at FastPay Casino?
Cooling-off is a temporary suspension during which deposits and play are unavailable. The account is also excluded from advertising offers for the selected period.
How Long Can I Set a Cooling-Off Period For?
The available periods are 1 day, 3 days, 1 week, 1 month, 3 months and 6 months.
What Is Self-Exclusion at FastPay Casino?
Self-exclusion blocks account access, document uploads, withdrawals and promotional email for the period selected. It is a broader restriction than cooling-off.
How Long Can I Self-Exclude at FastPay Casino?
Self-exclusion can last 24 hours, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years or permanently.
Can I Withdraw Funds During Self-Exclusion?
No. During self-exclusion, account access, document uploads and withdrawals are unavailable for the selected period.
Can I Remove a Limit Immediately at FastPay Casino?
No. A 24-hour waiting period applies after requesting removal of a limit set for a defined period.
How Long Does It Take to Remove a Limit?
Limit removal takes 24 hours from the request. The setting is not removed instantly, even if the request is sent through 24/7 support.
How Long Must I Wait to Reopen an Indefinitely Closed Account?
An indefinitely closed account can only be reopened seven days after the closure request. Creating a new account instead is against the rules.
Can I Close My Accounts at All FastPay Sister Casinos at Once?
Yes. A closure request can cover Fastpay, Casino4u and Cobber when you contact support by chat or email and specify the account email connected to the accounts.