Account Rules and Terms for FastPay Casino Players
Play with bonus
Before using your account, review the Terms and Conditions that apply to FastPay Casino players in Australia, including registration, payments, withdrawals, and account access.
These rules cover the operator, platform, offshore status, account ownership, personal data, payment sources, provider restrictions, bonus exclusions, and information retained after closure.
What These Account Rules Cover
FastPay Casino is operated by Dama N.V. on the SoftSwiss platform. The site operates offshore for Australian players and does not hold an Australian gambling licence.
The FastPay Casino Terms and Conditions for Australian Players address the following account requirements:
- Use one personal account only
- Submit accurate registration information
- Use payment accounts in your own name
- Follow VPN and provider restrictions
- Check bonus exclusions in paragraph 14.16
- Understand data retention after closure
One Account Per Player
The FastPay Casino duplicate account policy permits one account per player. Creating multiple accounts can result in all related accounts being blocked and payouts being suspended.
The rules for duplicate accounts at FastPay Casino also apply when accounts share identifying circumstances:
- The same physical address
- The same static IP address
- The same device
- The same payment system
- Linked account registration details
- Related payout activity
Shared Address or Device
If another person in your household uses the same address or device, pause registration until the situation has been discussed with support.
- Stop before creating another account
- Contact LiveChat or support by email
- Explain the shared address or device
- Wait for support to review the situation
- Follow the account decision provided
Contact support at [email protected] or through LiveChat before opening another account. Support will review the circumstances and decide which account can receive bonuses.
Accurate Registration Details
All information entered during registration must be true, accurate, and belong to the player. Incorrect information can prevent verification and block withdrawals.
Check these details before submitting the registration form:
- Legal first and last name
- Date of birth
- Residential address
- Current contact details
- Ownership of the submitted information
- Accuracy of every registration field
Email and Password Security
The email address used during registration cannot be changed later. Check it carefully before submitting the form and keep access to that inbox.
Use the following account locations for common security actions:
| Action | Where | What happens |
|---|---|---|
| Change password | Profile – Security | Enter the old and new password, then select “Update” |
| Recover password | “Forgot Your Password?” after “Sign in” | Enter the registered email and follow the inbox instructions |
| Change registered email | Not available | The registration email cannot be changed |
Two-factor authentication can be linked through the Security page using a code-generating application. If access recovery fails, contact support by email or LiveChat.
Account Sharing and Responsibility
Your account, password, and identity must not be shared with a relative, friend, or any other third party. The account holder remains responsible for activity carried out through the account.
- Keep your password private
- Do not give others account access
- Do not allow identity use by another person
- Do not let third parties play through your account
- Protect access to your registered email
- Report access concerns to support
Deposits From Your Own Account
Deposits may only come from payment accounts belonging to the player. Joint and corporate accounts are prohibited under the account rules.
| Payment source | Allowed? | Rule |
|---|---|---|
| Personal account | Yes | Use an account belonging to the registered player |
| Joint account | No | Shared payment accounts are prohibited |
| Corporate account | No | Business payment accounts are prohibited |
Payment ownership may be checked during verification, so the name and ownership details should match your account information.
Fiat and Crypto Withdrawal Rules
Payment type determines the withdrawal route. Funds are not exchanged between fiat and cryptocurrency payment methods.
| Deposit type | Withdrawal restriction | What to do |
|---|---|---|
| Fiat deposit | Cannot be withdrawn to crypto | Use an applicable fiat withdrawal method |
| Crypto deposit | Cannot be withdrawn to cards or bank transfer | Use an applicable cryptocurrency method |
Before requesting a payout, review the applicable withdrawal conditions for processing, limits, and account checks.
VPN and Provider Restrictions
FastPay Casino VPN policy and its consequences apply whenever a player accesses games through a virtual private network. VPN use is prohibited.
Winnings from a slot restricted in the player’s country may be confiscated. If you travel internationally, contact support before playing to clarify which providers are allowed.
- Do not use a VPN to access games
- Do not bypass a provider restriction
- Contact support before international travel
- Ask which providers are allowed
- Check the game’s availability for your country
Bonus Rules and Excluded Games
Bonus-excluded games are listed in Terms and Conditions paragraph 14.16. Review that paragraph before using an active bonus.
- Open the Terms and Conditions
- Find paragraph 14.16
- Check the excluded games
- Review your active bonus conditions
- Consult the current bonus wagering rules for wider offer conditions and progress checks
Verification and Withdrawal Access
Inaccurate personal data can prevent verification and block withdrawals. Documents and corrections are reviewed through the relevant account sections.
| Issue | Where to check | Next action |
|---|---|---|
| Inaccurate personal data | Profile | Contact support to resolve the information issue |
| Rejected documents | Profile – Sumsub; Account – Documents | Review corrections and upload the requested documents |
| Withdrawal or account issue | Account – Cashier – Withdrawals / Transaction History | Contact support with the relevant account details |
When the issue concerns identity or payment ownership, check the full verification requirements before uploading documents. Payment methods used for deposits must be verified at least once.
Data Retention After Closure
You can request account closure, but personal data is retained for 5 years after closure under the Privacy Policy.
- Request account closure when needed
- Understand the five-year retention period
- Review the Privacy Policy
- Use the responsible-gambling page for closure tools
If you need the available closure and self-exclusion controls, review our account closure options before contacting support.
Contact Support About Account Rules
LiveChat is available 24/7 through the button in the bottom-right corner. Email support is available at [email protected], while phone support is not provided.
- Use LiveChat for immediate account questions
- Email the registered support address
- Explain duplicate-account concerns
- Describe verification or withdrawal issues
- Ask about VPN restrictions before travel
- Include relevant account information
For a duplicate-account, VPN, verification, or payment question, use our contact account support channel and include the registered details requested.
Account Rules: Common Problems
Duplicate Account or Suspended Payout
A duplicate account may be linked through the same address, static IP, device, or payment system. Related accounts may be blocked and payouts suspended.
Stop creating additional accounts and contact support so the circumstances can be reviewed before further account activity.
- Stop creating additional accounts
- Check for a shared address
- Check for a shared device
- Check for a shared payment system
- Contact support before further registration
- Provide relevant account details
Status and Where to Check
Account information and verification updates are available in specific profile and account sections. Check these locations before contacting support.
Corrections requested for documents appear in the Documents section, while withdrawal information appears under the cashier and transaction records.
- Open Profile – Security
- Open Profile – Sumsub
- Check Account – Documents
- Open Account – Cashier – Withdrawals
- Review Transaction History
VPN or Provider Restriction
What happens when a VPN is used with FastPay Casino can include confiscation of winnings from a slot restricted in the player’s country.
Do not attempt to bypass a provider restriction. Contact support before travelling internationally and ask which providers are permitted.
- Stop using a VPN
- Do not bypass game restrictions
- Contact support before travel
- Ask which providers are allowed
- Check country-specific game availability
What to Send Support
Clear registration and transaction details help support identify the relevant account issue. Contact the team through LiveChat or the support email address.
Send only the information requested for the specific matter and describe what happened in clear terms.
- Registered email address
- Full name
- Date of birth
- Residential address
- Phone number
- Clear issue description
- Relevant transaction details
FAQ
What happens if I open a duplicate account?
All related accounts may be blocked and payouts suspended. Contact support before creating another account if you share an address, device, static IP, or payment system.
Can I share my FastPay Casino account with someone?
No. You must not share your account, password, or identity with another person, and you remain responsible for third-party activity.
Can I change my email address after registration?
No. The email address used during registration cannot be changed later, so check it carefully before submitting the form.
What personal data does FastPay Casino retain after closure?
Personal data is retained for 5 years after account closure according to the Privacy Policy.
What is paragraph 14.16 of the FastPay Casino T&Cs?
Paragraph 14.16 lists games excluded from bonus wagering. Review it before playing with an active bonus.
Can I deposit from a joint or corporate account?
No. Deposits must come from your own personal account. Joint and corporate payment accounts are prohibited.
Can I use a VPN at FastPay Casino?
No. VPN use is prohibited, and winnings from slots restricted in your country may be confiscated.
What should I do if another player uses my device or address?
Contact support before creating another account and explain the shared device or address so the situation can be reviewed.
Why can inaccurate registration data block withdrawals?
Incorrect or false information can prevent account verification, and incomplete verification can block withdrawals.
Can I deposit in fiat and withdraw in crypto?
No. Fiat deposits cannot be withdrawn to crypto wallets, and crypto deposits cannot be withdrawn to fiat methods.