FastPay Casino Account Verification: Documents, Upload And Review
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Account verification is mandatory before your first withdrawal and is also stated as mandatory before the start of a game. Prepare an identity document, payment method evidence, and address proof before submitting the verification request.
Documents are uploaded through Sumsub in your Profile. Review usually takes about 10 minutes, although exceptional cases can take up to 24 hours.
When Verification Is Required
Verification is required before the first withdrawal and, according to the official account information, before you start playing. Inaccurate or false personal data can prevent completion of verification and block withdrawal of winnings.
- Prepare verification before requesting your first withdrawal.
- Be ready to complete verification before starting a game.
- Use personal data that is accurate, current, and belongs to you.
Because verification is required before your first withdrawal, completing the document check early can avoid a delay when you are ready to cash out.
Documents Required For KYC
Three document groups are used for verification. The KYC documents for your FastPay Casino account must match the account holder and the payment method used for deposits.
- Identity document: provide a valid document showing its expiry date, your full name, date of birth, and an unaltered photograph. A selfie with the identity document may also be requested.
- Payment method verification: for a card deposit, provide images of the front and back of the debit card. For an e-wallet or bank transfer, provide evidence showing the account holder details and the latest deposit transaction. Every payment method used for deposits must be verified at least once.
- Address proof: provide a bill or bank statement showing your full name and full address. The document must be no older than 90 days.
Check the date on your address evidence before uploading it. An older document may be rejected even when the name and address are correct.
Where To Upload Documents
The time needed to verify your FastPay Casino account starts after the requested documents are submitted through Sumsub in your Profile. The usual review period is about 10 minutes, with exceptional cases taking up to 24 hours.
- Open your Profile and access the Sumsub verification system.
- Submit the requested identity, payment method, and address documents.
- After submission, check the Documents section for the review status and any requested corrections.
When the verification is complete, confirmation is sent by email. If no message arrives, use the Documents section to check the account status rather than assuming that the submission failed.
How To Check Verification Status
The Documents section is the confirmed place to check whether your submission is complete or whether corrections are required. A confirmation email is sent when the account is fully verified.
- Verified: the completion email confirms that the account has passed the review.
- Correction requested: review the Documents section and replace or update the requested evidence.
- Still unclear: allow the normal review period, which is typically about 10 minutes and up to 24 hours in exceptional cases, then contact support if the reason remains unclear.
If a document was not accepted, check the correction request first. You can then contact LiveChat or [email protected] if the required change is not clear.
Lost Or Replaced Card Verification
If the original card is lost, blocked, stolen, cancelled, or replaced, verification can still use alternative evidence of ownership. The accepted route depends on which records your bank can provide.
| Accepted Evidence | Required Details |
|---|---|
| Bank statement | Your name and transactions made to FastPay Casino from the card |
| Bank confirmation | Your name and the numbers of both the former and replacement cards, confirming that the card was lost, blocked, or replaced |
Either a qualifying bank statement or bank confirmation can connect the unavailable card to the account, provided the required details are visible.
Common Rejection Causes And Next Steps
An address document older than 90 days is not accepted, and false personal data prevents verification and withdrawal of winnings. These conditions should be checked before submitting a replacement document.
- Replace address proof that is more than 90 days old.
- Check that the identity document shows the expiry date, full name, date of birth, and unaltered photo.
- Confirm that card images show the required front and back details.
- For an e-wallet or bank transfer, provide account-holder details and the latest deposit transaction.
- Open the Documents section and follow any correction request shown there.
- If the review remains unresolved, contact LiveChat or [email protected].
A review lasting longer than the usual 10 minutes is not automatically a rejection. In exceptional cases, processing can take up to 24 hours, so check the Documents section before sending another submission.
Verification Support
For an unresolved document question, use the LiveChat button in the bottom-right corner or email [email protected]. Both support routes are available 24/7, and live chat is available in six languages.
When contacting the team, identify the document or correction that remains unclear and refer to the status shown in Documents. This gives the support team a specific verification issue to review.
If the issue requires a broader contact route, our support options explain how to reach the team through the available channels.
FAQ
Does FastPay Casino require identity verification?
Yes. Verification is mandatory before the first withdrawal and is also stated as mandatory before the start of a game.
When Is KYC Verification Required?
KYC verification is required before your first withdrawal and, according to the official account information, before you start playing.
What Documents Do I Need For KYC At FastPay Casino?
You need an identity document, payment method verification, and address proof. The identity document must show your expiry date, full name, date of birth, and unaltered photo; payment evidence depends on the method used; address proof must show your full name and full address.
What Counts As Valid Address Proof At FastPay Casino?
A bill or bank statement showing your full name and full address can be used. It must be no older than 90 days.
How Old Can My Address Document Be?
The address document must be no older than 90 days when submitted for verification.
Where Do I Upload My KYC Documents?
Upload the requested documents through the Sumsub verification system located in your Profile.
How Long Does KYC Verification Take?
Document review usually takes about 10 minutes after submission. In exceptional cases, processing can take up to 24 hours.
How Do I Know My Account Is Verified?
An email is sent when verification is complete. You can also check the Documents section for the current status and any required corrections.
What If My KYC Document Is Rejected?
Check the Documents section for the requested correction and submit the updated evidence. If the reason remains unclear, contact LiveChat or [email protected].
How Do I Verify A Lost Or Cancelled Card?
Provide a bank statement showing your name and transactions made to FastPay Casino from the card, or bank confirmation showing your name and both card numbers while confirming that the card was lost, blocked, or replaced.
What Happens If I Provide False Personal Data?
False or inaccurate personal data can prevent completion of verification and stop you from withdrawing winnings.
Do I Need To Verify Every Payment Method I Use?
Yes. Every payment method used for deposits must be verified at least once. For cards, provide the front and back images; for e-wallets or bank transfers, provide account-holder details and the latest deposit transaction.