Contact FastPay Casino Support
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Help is available 24/7 through LiveChat and the support email address [email protected]. The green LiveChat button is located in the bottom-right corner of every page.
LiveChat is suitable for an active account issue, while email is the required route for formal transaction or betting history requests sent from your registered email address. LiveChat support is available in 6 languages.
There is no phone support. If you need immediate clarification, use the chat control; for a documented request, email the support team with the account details described below.
For account access, payment, verification or closure questions, describe the issue clearly and include the email linked to your FastPay Casino account whenever the request concerns account records or recovery.
Fastest Ways To Reach Support
The green LiveChat control in the bottom-right corner provides direct access to assistance at any time. Email support is also available 24/7, while phone contact is not provided.
| Channel | Availability | Use it for |
|---|---|---|
| LiveChat | 24/7, in 6 languages | Immediate account questions and active issues |
| 24/7 | Formal requests and written account details | |
| Phone | Not available | Use LiveChat or email instead |
LiveChat is the visible direct route, email creates a written request, and phone support is not part of the available contact channels.
What To Include In A Request
A complete message should identify the account and explain the exact issue. For formal records, send the request from the email address registered to the account.
- Full name
- Date of birth
- Address of residence
- Cell phone number
- A clear description of the requested help, such as transaction history or betting history
Using the registered email address helps connect the request with the correct account. If the message concerns a payment, verification check or account-access problem, add the relevant date and transaction context when available.
Password Reset And Account Recovery
Password recovery uses the registered email address, while forgotten-email cases require direct contact with the support team. The email used during registration cannot be changed later.
If You Forgot Your Password
Start with the self-service reset route after opening the sign-in form.
- Select the “Forgot Your Password?” link after choosing Sign In.
- Enter the email address used during registration.
- Select “Reset Password”.
- Open the email received from FastPay Casino and follow the instructions.
If You Forgot Your Email
Contact LiveChat or [email protected] and provide other account details so the team can identify the account. If you are already signed in and only need to change your password, use the Security tab and the Password Change field.
- Do not create a new account after closing a previous one.
- Explain that the registered email address is unavailable or forgotten.
- Provide any other account details requested by support.
Requests For Transaction Or Betting History
Transaction or betting history must be requested by email from the address linked to the account. Include your full name, date of birth, residential address and cell phone number in the message.
- Send the request to [email protected] from your registered email address.
- State whether you need transaction history, betting history or both.
- Include your full name, date of birth, address of residence and cell phone number.
No additional delivery time or date range is confirmed for these records, so describe the period or account information you need as clearly as possible.
Issues With Deposits, Withdrawals Or Verification
If a deposit is missing, prepare transaction evidence before contacting support. Upload a screenshot containing the transaction ID or reference number, date and time, amount and recipient to the Documents tab, then use LiveChat; these cases usually take 1-3 banking days to resolve.
If A Deposit Is Missing
A payment taken from your bank account but absent from the balance may require payment-processor checking. Crypto deposits may remain pending until 6 blockchain confirmations have been recorded.
- Prepare the transaction ID or reference number.
- Include the date, time, amount and recipient.
- Upload the evidence to the Documents tab.
- Contact LiveChat from the account and explain that the deposit was not credited.
If Verification Needs Attention
Sumsub is located in the Profile area, while the Documents section shows verification status and requested corrections. Processing usually takes about 10 minutes after submission, although exceptional cases may take up to 24 hours.
- Check the Documents section for the exact correction requested.
- Confirm that the submitted document matches the account information.
- If the correction concerns identity or account verification, follow the detailed KYC verification steps before contacting us again.
- Use LiveChat or [email protected] if the reason for rejection is unclear.
If A Withdrawal Is Delayed
Withdrawal requests are processed 24/7, with each request approved or declined within a few minutes before the payment method completes its part of the transfer. Contact support when the request remains unresolved and include the account email and withdrawal context.
- State the withdrawal date, amount and selected payment method.
- Confirm whether account verification has been completed.
- Use LiveChat for immediate clarification or email for a written request.
Account Closure And Sister Casino Requests
A closure request can cover Fastpay, Casino4u and Cobber at the same time. Send it through LiveChat or [email protected] and identify the email address connected with the accounts.
- State that you want the request applied to the sister casinos.
- Include the email address used for the relevant accounts.
- Use LiveChat or email rather than searching for a phone contact route.
The same support route applies when you need clarification about the scope of a closure request before submitting it.
General Help And Escalation
When an issue does not fit a specific workflow, contact the team through LiveChat or [email protected], both available 24/7. Include enough account context for the team to understand the problem without asking you to repeat the basic details.
For deposit, loss, wager, session, cooling-off or self-exclusion requests, use the detailed account limit options page before sending your message.
- Summarise the issue in the first sentence.
- State the email linked to your account.
- Describe or upload the relevant evidence when appropriate.
FAQ
Is FastPay Casino support available 24/7?
Yes. LiveChat and [email protected] are available 24/7, and LiveChat supports 6 languages.
Where is the LiveChat button?
The green LiveChat button is in the bottom-right corner of every page.
What is the FastPay Casino support email address?
The player support email address is [email protected], and it is available 24/7.
Does FastPay Casino have phone support?
No. Phone support is not available, so use LiveChat or email instead.
In how many languages is FastPay Casino support available?
LiveChat support is available in 6 languages. The specific language names are not listed in the confirmed support information.
How do I request my transaction history?
Send an email from your registered email address to [email protected]. Include your full name, date of birth, address of residence and cell phone number, and state whether you need transaction history, betting history or both.
Can FastPay Casino close my sister casino accounts too?
Yes. A closure request sent through LiveChat or [email protected] can cover Fastpay, Casino4u and Cobber. Include the email address connected with the accounts.
How do I contact FastPay Casino affiliates?
Affiliate enquiries use the separate route at fastpay-affiliates.com or [email protected]. Player account questions should continue to use [email protected] or LiveChat.