Manage Gambling Limits and Account Breaks at FastPay Casino
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FastPay Casino provides responsible gambling tools for setting limits, taking a break and managing account access. You can request these options through support and receive immediate application when the request is processed.
These Responsible Gambling Tools at FastPay Casino cover deposits, losses, wagers, playing time, cooling-off periods and self-exclusion. The available setting depends on the type of restriction you need.
Set Limits Through Support
To request a restriction, contact LiveChat using the button in the bottom-right corner of the screen, or email [email protected]. FastPay Casino support is available 24/7.
When setting a limit, explain which control you need and choose a daily, weekly or monthly period where applicable. Session limits are requested in minutes, while cooling-off and self-exclusion use fixed periods.
- Open LiveChat or email support.
- Identify the required limit type.
- Specify the selected period or duration.
- Wait for the request to be applied immediately.
Deposit Limits for Account Control
How to Set a Deposit Limit at FastPay Casino depends on the period you want to control. The setting limits the amount deposited during that selected timeframe.
Each period begins from the exact time the limit is applied, rather than from midnight or another calendar reset.
| Period | What it controls | When it applies |
|---|---|---|
| Daily | Deposits during one day | Immediately after application |
| Weekly | Deposits during one week | Immediately after application |
| Monthly | Deposits during one month | Immediately after application |
Loss Limits and Wager Controls
Loss limits restrict how much you can lose over a selected period. Wager limits control the amount you can stake during the same types of timeframe.
Setting a FastPay Casino Deposit Limit is separate from these controls, so specify the exact tool you want when contacting support.
- Daily loss limit
- Weekly loss limit
- Monthly loss limit
- Daily wager limit
- Weekly wager limit
- Monthly wager limit
Session Limits and Automatic Logout
A session limit controls how long you remain in games and is measured in minutes. The restriction takes effect instantly after support applies it.
Once the selected session ends, you are logged out automatically. A new session begins the next time you sign in.
- Contact support through LiveChat or email.
- Specify the session duration in minutes.
- Wait for the restriction to be applied immediately.
- Continue only within the active session.
Cooling-Off Periods
A cooling-off period creates a temporary break without permanently closing the account. During this period, you cannot deposit or play.
You are also excluded from advertising offers while the break is active. After the selected period ends, you receive a notification email that your account is active again.
| Available period | Account effect | Advertising |
|---|---|---|
| 1 day | No deposits or play | Offers excluded |
| 3 days | No deposits or play | Offers excluded |
| 1 week | No deposits or play | Offers excluded |
| 1 month | No deposits or play | Offers excluded |
| 3 months | No deposits or play | Offers excluded |
| 6 months | No deposits or play | Offers excluded |
Self-Exclusion Options
Self-Exclusion Options at FastPay Casino apply a stronger restriction than a temporary break. During the selected period, you cannot access the account or use account functions.
FastPay Casino Self-Exclusion Periods range from 24 hours to forever. Choose the period that matches the level of restriction you need.
| Period group | Available periods | Main restriction |
|---|---|---|
| Short periods | 24h, 7 days, 14 days | No account access |
| Extended periods | 1 month, 3 months, 6 months, 9 months, 1 year, 3 years | No account access |
| Permanent option | Forever | No account access |
- Account access is unavailable.
- Document uploads are unavailable.
- Withdrawals are unavailable.
- Email promotions are unavailable.
- Bonuses are unavailable.
When Limits Take Effect
Limit periods do not reset at midnight or follow another fixed calendar boundary. The period is calculated from the exact time when support applies the setting.
- Support receives your limit request.
- The selected limit is applied immediately.
- The period starts at the exact application time.
- The next period follows that same time reference.
Removing a Limit Safely
A request to remove a time-based limit does not take effect immediately. A 24-hour waiting period must pass before the removal becomes effective.
This delay applies to limits set for a defined period and helps prevent an immediate reversal of a protective setting.
- Submit a request to remove the limit.
- Note the time when the request was sent.
- Wait for 24 hours to pass.
- Do not treat the removal as immediate.
Account Closure and Reopening
You can request account closure at any time. An account closed indefinitely can be reopened only 7 days after the request.
The reopening period is separate from the 24-hour waiting period for removing a time-based limit.
| Action | Confirmed result |
|---|---|
| Close account | Closure can be requested at any time |
| Indefinite closure | Account access remains closed |
| Request reopening | Reopening is possible after 7 days |
Data Retention After Closure
Closing an account does not mean that personal data is deleted immediately. Personal data is retained for 5 years after closure under the Privacy Policy.
No additional deletion period or immediate removal promise applies beyond that confirmed retention rule.
| Event | Retention period | Source |
|---|---|---|
| Account closure | Account is closed | Privacy Policy |
| Personal data retention | 5 years | Privacy Policy |
- The account may be closed at any time.
- Closure does not mean immediate data deletion.
- Personal data is retained for 5 years.
- The Privacy Policy governs retention.
Closing Sister Casino Accounts
You can request closure of the related accounts in the same chat or email request. Include the account details needed for support to identify the requested closure.
| Account | Included in combined closure request |
|---|---|
| Fastpay | Yes |
| Casino4u | Yes |
| Cobber | Yes |
- Fastpay account
- Casino4u account
- Cobber account
Help With Limit Requests
If you need help choosing a restriction or checking a request, you can contact support through the available assistance channels.
LiveChat is available through the bottom-right button, and support can also be reached at [email protected]. Support operates 24/7 and can apply a requested limit immediately.
- Use LiveChat for a direct request.
- Find the button in the bottom-right corner.
- Email [email protected].
- Specify the requested limit type.
- Include the chosen period.
Common Problems and Solutions
A Limit Was Not Applied
If a requested limit does not appear to be active, first confirm that the request was sent through LiveChat or email. The limit should be applied immediately upon request.
If the setting is still missing, contact support again and describe the requested tool and period.
- Confirm the request channel.
- State the limit type again.
- Specify the selected period.
- Ask support to check the request.
I Cannot Access My Account
Self-exclusion blocks account access by design. This restriction remains active for the selected self-exclusion period.
Document uploads, withdrawals, email promotions and bonuses are also unavailable during self-exclusion.
- Account access is blocked.
- Document uploads are unavailable.
- Withdrawals are unavailable.
- Email promotions are unavailable.
- Bonuses are unavailable.
A Restriction Is Still Active
An active cooling-off or self-exclusion period continues until its selected period ends. A request to remove a time-based limit requires a 24-hour waiting period.
If an account was closed indefinitely, reopening is possible only 7 days after the request.
- Check whether cooling-off is active.
- Check whether self-exclusion is active.
- Allow 24 hours for limit removal.
- Allow 7 days after indefinite closure.
What to Send to Support
Tell support which tool you want, the requested period or duration, and the account-related context. This helps the team understand whether you need a limit, cooling-off period, self-exclusion or closure.
Use LiveChat or email [email protected] for the request. Support is available 24/7.
- Name the requested restriction.
- Provide the selected period.
- Give the session duration in minutes if relevant.
- Explain whether the account is already restricted.
FAQ
What deposit limits can I set at FastPay Casino?
You can set deposit limits for one day, one week or one month. Contact LiveChat or email [email protected], and the limit is applied immediately upon request.
How do I set a loss limit at FastPay Casino?
Contact support through the LiveChat button in the bottom-right corner or by email. Specify that you want a loss limit and choose a daily, weekly or monthly period.
What is a cooling-off period at FastPay Casino?
A cooling-off period is a temporary break during which you cannot deposit or play and are excluded from advertising offers. Available periods are 1 day, 3 days, 1 week, 1 month, 3 months and 6 months.
How do I self-exclude from FastPay Casino?
Request self-exclusion through LiveChat or email [email protected]. You can select a period from 24 hours through forever.
How long does self-exclusion last?
Self-exclusion can last 24 hours, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years or forever, depending on the period requested.
How do I close my FastPay Casino account?
You can request account closure at any time through LiveChat or email support. If the account is closed indefinitely, it can be reopened only 7 days after the request.
Can I close accounts at all FastPay sister casinos?
Yes. You can request closure of Fastpay, Casino4u and Cobber accounts together through chat or email support.
How long is my data kept after account closure?
Personal data is retained for 5 years after account closure under the Privacy Policy.