FastPay Casino Australia Support for Account Help

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When an account issue needs a clear next step, contact FastPay Casino Australia customer support through the channel that matches your situation. Our team can help with access, payments, withdrawals, bonuses, verification and account settings.

For prompt assistance, FastPay Casino Australia LiveChat available 24/7 is the quickest route for many account questions. The chat button is located in the bottom-right corner, and email support is also available.

Contact Support 24/7

Choose the channel that suits your issue, then include enough account information for the team to identify the request. Customer support for FastPay Casino Australia can assist with account access, payment questions and unresolved account actions.

LiveChat is available around the clock, while email is useful when you need to provide written details or transaction evidence.

Support Channels and Languages

Support is available in six languages through the online contact channels. The site also includes an FAQ Help Centre for common account, payment, game and safety questions.

• LiveChat is available 24/7 through the bottom-right button.
• Email support is available at [email protected].
• Support is offered in six languages.
• The FAQ Help Centre covers common account questions.
• Phone support is not available.

Reset Your Password

If you cannot sign in, use the password recovery option connected to your registered email address. Follow each screen carefully so the reset message reaches the correct inbox.

1. Select “Sign in” on the account page.
2. Choose “Forgot Your Password?”.
3. Enter the email used during registration.
4. Select “Reset password” and check your inbox.
5. Follow the email instructions to create a new password.

When you know the current password and want to change it, open Profile – Security, enter the old and new password twice, then select “Update”.

Recover Account Access

If you have forgotten the registration email or no longer control that inbox, contact support instead of opening another account. Send the available registration details so the team can locate your account.

• Explain that you cannot access the registered email.
• Provide the registration details requested by support.
• Use LiveChat or email for account recovery.
• Do not create a new account after closing the original one.

Creating another account can cause account restrictions, so ask support to review your situation before taking further action.

Deposit Not Credited

If funds left your payment account but are not visible in your balance, first collect the transaction details. Upload the evidence to Account – Documents, then contact LiveChat with a short explanation.

• Transaction ID or reference number
• Transaction date and time
• Amount sent to the account
• Recipient shown in the transaction
• Screenshot or photo of the payment evidence

These cases typically take 1-3 banking days to resolve after the required information is submitted. Keep the original payment record available if support asks for clarification.

Withdrawal Delay or Decline

For a delayed or declined withdrawal, contact LiveChat and explain what happened. Include the payment method and the current status shown in the withdrawal area of your account.

• Check the current withdrawal status in your account.
• Note the payment method used for the request.
• Keep the transaction date and amount ready.
• Send any relevant status message or screenshot.

Method-specific processing times and account limits are handled on the withdrawal page, while support can clarify a request that remains pending or was declined.

Bonus Not Credited or Code Issue

If a promotion is missing from your account or a code was not applied, check the relevant promotion area before contacting us. The requirement for a code is not confirmed for every offer.

• Identify the promotion or bonus involved.
• Note the deposit amount and transaction date.
• Check the applicable account promotion area.
• Contact LiveChat or email with the details.

Support can review the account history and explain whether an offer was applied, remains pending or needs further action.

Verification Problems

When a document is rejected, open Account – Documents and read the requested corrections. Update the information through the Profile – Sumsub system where applicable, then check the status again.

1. Open Account – Documents.
2. Read each correction or rejection message.
3. Update the requested information through the verification system.
4. Contact LiveChat or email if the issue remains.

If the requested correction is unclear, our verification help explains where documents are submitted and how their status is checked before you contact us.

Request Transaction History

To request a copy of your transaction or betting history, email support from the address registered to your account. Include the following information so the request can be matched to your profile.

• Send the request from your registered email.
• Provide your full name.
• Include your date of birth.
• State your residential address and mobile phone.

Describe whether you need transaction records, betting history or both, and keep a copy of your request for reference.

Duplicate Account Questions

Contact support before creating another account if you share account-related details with another player. Duplicate-account checks can involve the same address, static IP, device or payment system.

• Tell support if another player shares your address.
• Explain if you use the same device.
• Disclose a shared static IP address.
• Ask before using the same payment system.

Opening multiple accounts can lead to blocked accounts and suspended payouts, so obtain support guidance before registering again.

Set an Account Limit

To set a deposit, loss, wager or session limit, contact LiveChat or email and specify the limit type and period. The requested limit is set immediately after the request is made.

For the full range of account-control settings, see our limit and self-exclusion options before contacting support.

Account Sharing and Security

Your account, password and identity must not be used by another person. The account holder remains responsible for activity carried out by a third party.

• Do not share your password with anyone.
• Do not allow another person to use your identity.
• Contact support if you suspect unauthorised access.
• Remain responsible for activity on your account.

If you notice unusual activity, contact LiveChat or email support with the relevant account details and explain what you have observed.

Choose the Right Help Path

Start with the account section connected to your issue, then contact support when the problem remains unresolved. For method-specific timing and account limits, review the withdrawal information before sending a follow-up request.

LiveChat or Email Is Needed

Use LiveChat for an immediate conversation when the issue affects access, payment status or an account action. Email is useful when the request needs a written record.

Include enough information for support to identify the account without sending unnecessary sensitive data.

• Summarise the issue clearly.
• Provide the registered email.
• Include the relevant transaction reference.
• Attach screenshots where applicable.

The Account or Payment Status Is Unclear

Check the relevant account section before contacting support, then describe exactly what status you see. This helps the team distinguish a pending action from a missing or declined transaction.

Keep the payment record available if the status does not change.

• Check the account section first.
• Note the transaction date.
• Record the amount and payment method.
• Attach the visible status if needed.

A Deposit or Withdrawal Is Delayed

For a missing deposit, upload transaction evidence to Account – Documents before contacting LiveChat. For a delayed withdrawal, provide the payment method and current status to support.

A complete request reduces the need for repeated messages.

• State the payment method used.
• Provide the transaction reference.
• Include date and time.
• State the amount and current status.

Verification or Bonus Is Not Completed

Review Account – Documents for verification corrections, or check the relevant bonus area for promotion details. If the account still does not update, contact support with the information connected to the request.

Do not assume that a bonus code is required unless the specific promotion states it.

• Record any requested verification correction.
• Identify the promotion name.
• Include the related deposit details.
• Send the registered email address.

FAQ

How do I contact FastPay Casino support?

Use 24/7 LiveChat through the bottom-right button or email [email protected] with your account details.

Is phone support available?

No phone support is available. Please use LiveChat or email for account assistance.

What languages does support offer?

Support is available in six languages through the available contact channels.

How do I reset my password?

Select “Sign in”, choose “Forgot Your Password?”, enter your registered email, select “Reset password”, and follow the instructions sent by email.

What should I do if my deposit is not credited?

Upload transaction evidence to Account – Documents and contact LiveChat. Include the transaction ID or reference, date and time, amount, and recipient.

How do I request my betting or transaction history?

Email from your registered address and provide your full name, date of birth, residential address, and mobile phone.

Can support help with a verification problem?

Check Account – Documents for corrections, then contact LiveChat or email if the verification issue remains unresolved.

How do I set an account limit?

Contact LiveChat or email, specify the limit type and period, and the support team applies it immediately upon request.