How to Verify Your FastPay Casino Account Before Playing

Play with bonus

Before starting a game, you must complete account verification. FastPay Casino account verification for Australian players uses identity, payment and address documents submitted through the profile.

Preparing the right files first can help avoid delays. Account verification at FastPay Casino for Australians also matters before withdrawals, because inaccurate personal information can prevent verification and block withdrawals.

Keep access to your registered email during the process. We send confirmation there when verification is complete, while any requested corrections appear in your account.

Verification Before You Play

Verification is mandatory before play begins. Prepare the documents below before opening the verification system so you can submit a complete set without unnecessary interruptions.

• Use accurate personal data from your account.
• Prepare a valid identity document.
• Prepare proof for every deposit method used.
• Prepare recent proof of your residential address.
• Keep access to your registered email inbox.

Documents You Need

The KYC documents required by FastPay Casino fall into three groups. Each group confirms a different part of your account information.

Which KYC documents FastPay Casino asks for can depend on the payment method used. Upload every requested category through the verification flow in your profile.

Identity Document Requirements

Your identity document must be valid and readable. It should show the required personal details without alterations, and a selfie with the document may be requested in some cases.

• Use a valid identity document.
• Make the expiry date clearly visible.
• Show your full name without cropping.
• Show your date of birth.
• Keep the original photo unaltered.
• Be ready to provide a selfie if requested.

Payment Method Verification

Every payment method used for a deposit must be verified at least once. If you are checking which payment option was used, review the available deposit methods before preparing proof for the account.

For a card, provide images of the front and back. For an e-wallet or bank transfer, provide screenshots showing the account-holder information and recent deposit transactions.

1. Identify every deposit method used.
2. Photograph the front of the card.
3. Photograph the back of the card.
4. Capture e-wallet account-holder details.
5. Capture recent bank-transfer details.
6. Upload proof for each method at least once.

Address Proof Rules

Use a bill or bank statement issued within the last 90 days. The document must show your full name and complete address so the information can be matched with your account.

• Use a bill or bank statement.
• Check that it is no older than 90 days.
• Keep your full name visible.
• Keep your full address visible.
• Submit a readable image or screenshot.

Upload Documents in Sumsub

The Sumsub verification system is located in your Profile. Open it from the account area and follow the requested document categories shown on screen.

1. Sign in to your account.
2. Open Profile.
3. Launch the Sumsub verification system.
4. Select the requested document type.
5. Upload clear and complete files.
6. Submit the documents for review.

Verification Processing Time

FastPay Casino verification processing time is usually short when the files are complete and readable. Most reviews take about 10 minutes, although exceptional cases can take up to 24 hours.

How long verification takes at FastPay Casino can therefore vary if a document needs correction or additional evidence. Check the account status before contacting support.

Check Your Verification Status

After uploading the files, open the Documents section in your account. It shows whether documents were accepted and identifies any corrections you need to make.

1. Sign in to your account.
2. Open Account.
3. Select Documents.
4. Review the accepted files.
5. Read any requested corrections.
6. Check your registered email after completion.

Lost or Replaced Card

If you no longer have the card used for a deposit, alternative evidence can confirm that it belonged to you. Submit the relevant document through the verification process.

The bank statement should show transactions to FastPay Casino. A bank confirmation letter should identify you and include the numbers of both the original and replacement cards.

Personal Data Must Match

Registration details must be true, accurate and yours. Incorrect or false personal data can stop the verification procedure and block withdrawals until the account information is resolved.

• Check your full name carefully.
• Use your correct date of birth.
• Provide your current residential address.
• Make sure payment details match your identity.
• Contact support if account data is incorrect.

Do not submit altered documents or information belonging to another person. If the details no longer reflect your situation, contact support before sending further files.

Secure Your Account

Personal information is protected with encryption methods for secure storage and transfer. You can also add an extra account safeguard through the Security page.

• Open the Security page in your profile.
• Install a code-generating authentication application.
• Scan the displayed QR code.
• Enter the generated security code.

Two-factor authentication is optional. Keep your registered email and account credentials private while completing verification.

Verification Problems and Solutions

Documents Rejected

When a file is not accepted, open Account – Documents and read the correction request. The issue may involve an unreadable image, missing information or an expired document.

Correct the file before submitting it again, rather than uploading unrelated documents.

• Check every requested correction.
• Confirm the document is still valid.
• Ensure all required details are visible.
• Use a sharp, readable image.
• Submit the corrected file through Sumsub.

Verification Still Pending

Most documents are reviewed in about 10 minutes, but an exceptional review can take up to 24 hours. The Documents section remains the main place to check progress.

If the stated period has passed, use contact support through the available official channels and mention the submitted document types.

• Check the Documents section again.
• Confirm all requested files were submitted.
• Check your registered email inbox.
• Look for a correction request.
• Contact LiveChat if the review remains unresolved.

Payment Method Cannot Be Confirmed

Payment evidence must correspond to every method used for deposits. Cards require front and back images, while e-wallets and bank transfers require account-holder and recent transaction information.

Make sure the payment details identify you clearly and do not omit the transaction information requested in the account.

• List every deposit method used.
• Verify each method at least once.
• Check the account-holder name.
• Include recent deposit transactions.
• Upload both card sides when required.

What to Send Support

Use LiveChat for an immediate account conversation or email [email protected] when you need to attach details. Transaction or betting history requests must come from the registered email address.

Include enough information for the team to identify the account and understand the exact document issue.

• Write from the registered email where applicable.
• State the account issue clearly.
• Name the affected document.
• Include the current verification status.
• Provide your full name and date of birth.
• Include your residential address and phone number.

What to Send Support

Support is available through 24/7 LiveChat using the bottom-right button or by email at [email protected]. There is no phone support.

• Write from the registered email where applicable.
• State the account issue.
• Name the affected document.
• Include the relevant status.
• Avoid incomplete or unrelated information.

After Verification

Once the account is verified, continue with the withdrawal process if you need to review cashout conditions and timing.

Keep the confirmation email and check the Documents section if you later need to review your verification record.

FAQ

Do I Need to Verify My Account at FastPay Casino?

Yes. Verification is mandatory before you start playing. The process uses identity, payment method and address documents submitted through Profile – Sumsub.

What Documents Are Needed for KYC Verification?

You generally need a valid identity document, proof for every payment method used for deposits, and a bill or bank statement issued within the last 90 days showing your full name and address.

Where Do I Upload My Verification Documents?

Sign in, open Profile and launch the Sumsub verification system. Follow the requested document types and submit clear files for review.

How Long Does Account Verification Take?

Processing usually takes about 10 minutes. In exceptional cases, review can take up to 24 hours.

How Do I Check My Verification Status?

Open Account – Documents to see accepted files and any requested corrections. A confirmation email is sent when verification is complete.

How Do I Verify a Lost or Cancelled Card?

Provide a bank statement showing deposits to FastPay Casino from the card, or a bank confirmation letter with your name and both card numbers if the card was replaced.